Customer Terms of Service

Version and scope

These Customer Terms of Service govern the use of moplay.app and any MoPlay customer application operated by MoPlay Tech Ltd.

They apply to customers who browse facilities, make Full Bookings, create Split Sessions, fund Split Sessions, receive booking records or use booking verification features.

This version may be published in advance, but the Participant Split Payment Fee provisions apply only to Split Sessions created on or after 00:00 West Africa Time on 16 August 2026.

Agreement to these Terms

By creating an account, making or funding a booking, creating a Split Session, accessing an authenticated booking record or otherwise using MoPlay, you agree to these Terms, the Privacy Policy, the Refund and Cancellation Policy and any facility rule or additional term displayed before payment.

MoPlay Tech Ltd (RC 8673118)

Registered address: No. 4F Kufena Close, Unguwan Rimi, Kaduna, Kaduna State, Nigeria

Website: moplay.app

Support: support@moplay.app

Disputes: disputes@moplay.app

General enquiries: hello@moplay.app

What MoPlay provides

MoPlay is a technology, facility-discovery, booking, payment-facilitation, group-funding, communication and verification platform. Sports and recreational facilities listed on MoPlay are independently owned or operated unless expressly stated otherwise.

MoPlay helps users view facility information, select available dates and times, pay, create or fund a Split Session, receive a booking record and present a reference or QR code where verification is supported.

MoPlay is not the owner or day-to-day operator of third-party facilities.

Eligibility and accounts

• You must be at least 18 years old and legally capable of entering a contract to create an account or make a payment. A parent or legal guardian should manage bookings involving minors.
• You must provide accurate account and contact information and keep it current.
• You are responsible for protecting passwords, devices, verification methods and access to your account.
• You must not impersonate another person, create deceptive accounts, misuse another person's payment method or use MoPlay for fraud, harassment, abuse, unlawful activity or speculative slot holds.

Facility listings and availability

Facility information, prices, rules, images, amenities and available times are supplied or approved by the provider. Providers remain responsible for keeping availability accurate, including where they accept calls, WhatsApp, walk-in or other off-platform bookings.

MoPlay may correct obvious errors, suspend a listing, request updated information or block a slot where information appears inaccurate, unsafe, fraudulent or inconsistent.

A displayed slot is not guaranteed until the required payment has been successfully verified and the booking is confirmed.

Booking types

• Full Booking: one customer pays the total Facility Amount for the selected facility and time. It is confirmed only after successful payment is verified.
• Split Session: an organizer selects the facility, date, time and share structure, pays the organizer Field Contribution and the fixed NGN 500 Split Session Service Fee, and shares the invitation during the Funding Window.
• A Split Session is not confirmed until verified successful Field Contributions equal the full Facility Amount. Separately disclosed MoPlay fees do not count toward the Facility Amount.

Shares, names and rounding

MoPlay calculates shares using whole-naira amounts. Where the Facility Amount cannot be divided equally, ordinary shares may be rounded down and the organizer's share will include the small remainder.

A payer buying multiple shares must provide the full names of the people represented by those shares. A participant name supports coordination and records but is not, by itself, proof of identity, attendance or ownership of a payment.

Funding windows and temporary holds

The exact deadline shown on the Split Session page controls. MoPlay may display a shorter window where reasonably required to protect availability, prevent abuse or reflect provider operations.

A temporary hold is not a Confirmed Booking and expires if the Facility Amount is not fully funded in time.

Fees, pilot pricing and payment disclosure

Before payment, MoPlay will display the Facility Amount, organizer Field Contribution, standard share amount, NGN 500 Split Session Service Fee and any other mandatory charge. The total displayed at checkout is the amount the customer authorizes for that transaction.

During the initial Kaduna provider pilot from 15 July 2026 through 15 August 2026, MoPlay absorbs standard payment-processing charges and does not add a separate Participant Split Payment Fee. The organizer's NGN 500 Split Session Service Fee remains applicable.

For Split Sessions created on or after 00:00 West Africa Time on 16 August 2026, a payer funding the session after the organizer's initial transaction will pay a separately disclosed Participant Split Payment Fee.

The fee is calculated from the total Field Contribution in that participant transaction, not from each individual share purchased.

The organizer's initial transaction does not attract this fee because the organizer pays the NGN 500 Split Session Service Fee; a later contribution made by the organizer may attract the fee in the same way as any other participant transaction.

The schedule is designed for local NGN payment transactions. Where an international card or another higher-cost payment channel is permitted, MoPlay may display a different mandatory fee before payment.

A fee change applies only to future transactions. It does not increase a completed payment or add a fee to a Split Session created before the applicable effective date. Customer-facing charges do not count toward the Facility Amount.

Payments and verification

Payments are processed by Paystack or another authorised payment processor. MoPlay does not ordinarily receive or store complete card details.

A payment marked failed, abandoned, reversed, pending or unverified does not confirm or fund a booking until successful confirmation is received.

MoPlay may investigate, reverse, refund, suspend or request information concerning duplicate payments, unusual activity, suspected fraud, chargebacks, payment disputes or technical inconsistencies.

Split Session invite links and visibility

A Split Session is accessed through an unlisted invite link. Anyone who obtains the link may open a limited session summary. Payment requires a MoPlay account.

Unauthenticated visitors do not see payer identities, the complete participant ledger or protected administration details.

Organizers may see information reasonably necessary to coordinate payments, including payer display names, names assigned to shares, share counts, contribution amounts and payment status.

Confirmation and facility access

• A booking is confirmed only when MoPlay marks it confirmed after verifying the required payment.
• You may be required to present a QR code, booking reference, account information or another verification item at the facility.
• A booking covers only the stated facility, date, start time, duration and purpose. Late arrival does not normally extend the scheduled end time.
• Facility-specific rules shown before payment or reasonably communicated onsite apply, provided they do not remove mandatory consumer rights.

Cancellations, refunds and failed sessions

Cancellations and refunds are governed by the Refund and Cancellation Policy and any facility-specific cancellation rule clearly shown before payment.

If a Split Session does not reach the full Facility Amount by its deadline, it expires, the temporary hold is released and eligible Field Contributions are queued for refund.

The NGN 500 Split Session Service Fee and any successfully processed Participant Split Payment Fee are generally retained because the applicable platform and payment services were provided, except where MoPlay or the provider caused the qualifying failure, a duplicate or erroneous fee was charged, the associated transaction was not successfully verified or applicable law requires a refund.

After a Split Session becomes fully funded and confirmed, it becomes one Confirmed Booking. Individual participants cannot separately cancel their shares merely because they can no longer attend.

Provider cancellation, double-booking or non-performance

Where the provider or MoPlay cancels a Confirmed Booking, cannot provide the booked facility, double-books the slot, materially misstates availability or a qualifying MoPlay technical failure prevents the purchased service, affected customers are entitled to the remedies stated in the Refund and Cancellation Policy.

Those remedies may include a full refund of eligible Field Contributions, the NGN 500 Split Session Service Fee and any Participant Split Payment Fees charged for that session, where applicable.

Conduct, safety and physical activity

• You must not damage facilities, threaten or harass others, engage in violence, use a booking for unlawful purposes, circumvent platform security, scrape protected data, misuse invite links or abuse refunds or chargebacks.
• Sports and physical activity carry inherent risks. You are responsible for assessing your health, fitness, skill, equipment, supervision needs and compliance with reasonable safety instructions.
• Providers are responsible for operating and maintaining their premises. Report material safety, access, discrimination or listing concerns to MoPlay promptly.

Content, feedback and platform rights

You retain ownership of content you submit. You grant MoPlay a non-exclusive, worldwide, royalty-free licence to host, reproduce, adapt and display that content only as reasonably required to operate, secure, support, market or improve the service, subject to the Privacy Policy.

MoPlay owns its software, brand, interface, databases and platform materials. You may not copy, reverse engineer, resell or commercially exploit protected MoPlay materials except as permitted by law or written agreement.

Service changes, suspension and termination

MoPlay may maintain, update, suspend, restrict or discontinue features where reasonably necessary for security, compliance, product changes, provider operations, fraud prevention or service reliability. Where practicable, MoPlay will avoid disrupting Confirmed Bookings.

MoPlay may suspend or close accounts for material breach, fraud, abuse, unlawful conduct, repeated chargeback misuse, security risk or failure to provide required verification.

Users may stop using MoPlay and request account closure, subject to outstanding bookings, disputes, refunds, legal retention and fraud-prevention obligations.

Liability and mandatory rights

Nothing in these Terms excludes a liability or consumer right that cannot lawfully be excluded.

MoPlay is responsible for providing its platform services with reasonable care but is not responsible for the day-to-day operation of independently operated facilities, participant conduct or losses caused solely by inaccurate provider information beyond MoPlay's reasonable control.

To the maximum extent permitted by law, MoPlay is not liable for indirect or consequential loss that was not reasonably foreseeable when the transaction was made. This clause does not limit liability for fraud, wilful misconduct or another liability that applicable law does not permit MoPlay to exclude.

Changes to these Terms

MoPlay may update these Terms for product, legal, security, operational or commercial reasons. The updated version and effective date will be published.

A material change affecting existing users or charges will be communicated through the platform, email or another reasonable channel before it applies where required.

Changes do not retroactively increase a completed payment or remove a refund right that had already arisen.

Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Contact support@moplay.app first so MoPlay can attempt to resolve the matter.

Formal disputes may be sent to disputes@moplay.app. Nothing prevents a consumer from exercising a statutory complaint or court right.